How long does my order take to ship?
All products are packaged in-house and shipped within 3 business days following your order via USPS, UPS, or Fedex. If you preorder a product, it will be shipped within ~4 weeks of your order unless otherwise stated on the product listing. All items in an order ship together for all orders, including orders that contain a pre-order. Tracking information will be automatically shared via email once products have shipped. If you have any questions regarding your order, please reach out via email.
Do you offer international shipping?
I am pleased to be able to offer international shipping through UPS and DHL. I'm currently able to accommodate shipping to 191 countries.
Please note: as of 3/15/24 international orders are shipped DDU, meaning that there may be taxes and/or duties required upon delivery or in customs. I am not able to assist in the payment of these fees.
Can I choose any shipping for my order over $150?
If you qualify for the automatic free shipping on orders over $150, the package will be sent by the carrier of the seller's discretion regardless of the choice you make at checkout. If your order is over $150 and you would like to upgrade your shipping, please reach out before placing the order and an upgrade fee can be arranged. Some shipping upgrades can be selected at checkout as well.
What is your return policy?
We have a strict no returns policy. However, if you believe there was a problem with your order, please reach out and let us know.
How can I cancel my order?
Cancellation requests will be honored when submitted within 6 hours of the initial order so long as the order status hasn't changed to fulfilled/shipped. If more than 6 hours have passed since the order was placed or if the order has been shipped, there is a strict no cancellation and no refunds policy. This policy applies to all orders, including pre-orders.
My package says delivered but I didn’t get it. What should I do?
Once the package is shipped it is under the responsibility of the shipping carrier (USPS, UPS, or Fedex). At this point there is very little I can do to help but please reach out and I can share some links to file a claim with the carrier! If the package does not arrive after all the steps are completed with the correct mail carrier, I will do my best to replace the item(s) ordered on US orders. International orders are not eligible for replacement due to the high freight costs, but include complimentary shipping insurance for the full value of the item(s) ordered.
My package was returned to sender. What do I do?
If you notice through tracking that your package is being returned to me, please reach out via email to hello@lindystark.com.
If I receive a returned package and have not heard from the customer, I will make attempts to contact you via the email used at checkout on the order. I will make 3 attempts to contact you over the course of 3 weeks. If 2 weeks after the 3rd attempt I still have not been able to reach you, your order will be considered void. Void orders are not eligible for replacement or refund.
If I am able to get in touch with you, I am happy to send your order to a new address. International orders will require an additional shipping charge to be resent because of the high cost of freight.
