frequently asked questions

Frequently asked questions

How do I wash or care for my product?

Please see our care guide for instructions on each product type.

Do you offer international shipping?

Yes! Please review our shipping policies here.

I filled out the wrong info on my order. Can you fix it?

As long as the package hasn’t shipped we can change the shipping address or ship to name. Contact us as soon as you can to get that fixed! For any problems with email, order quantities, billing address, or payment methods we are unable to make any changes.

If an order is lost in transit or delivered elsewhere because of an incorrect shipping address, replacement is not guaranteed.

What do I do if I received the wrong item or my order arrived damaged?

 If you received the wrong item or your order was damaged in shipping and you live in the US, we are happy to send you a replacement. Please email us at with a photo of the item you received and any damage clearly shown. Unfortunately, we cannot cover replacements for items damaged after delivery or international orders.

How can I cancel, return, or exchange my order?

Please see our current store policies here.

 Do you offer custom blankets?

Yes, you can work with Lindy to design something that’s just for you or someone you love. Spots for these are limited and typically book several months in advance. Let’s chat to see if this option is right for you!

Do offer your products through wholesale?

Yes! Many of our products are available through Faire. Please see our wholesale page for more information.